Frequently Asked Questions
You've got Q's, we've got A's
Size & Fit
How do I know which size to order?
Take our sizing quiz to find the perfect fit for you! If you need further assistance, reach out to our support specialists at support@pillowcube.com.
Does this work for CPAP users?
The Pillow Cube Classic is one of the best pillows for CPAP users. You see how it’s helped on our Trustpilot page.
“What if I sleep on my back?”
While the Pillow Cube was specifically designed for side sleepers, we have heard from some side/back sleepers that they enjoy the pillow too! But all in all, the pillow is intended for side sleepers.
What kind of pillowcase fits on the Pro?
Pillowcases made specifically for the Pillow Cube Pro. You can also use a regular queen or king sized pillowcase!
What are the dimensions of the Classic Pillow Cube?
The Classic Pillow Cube is 12” deep by 12” long by the height you select. The Classic is currently available in 5” and 6” heights.
Payment & Returns
Do you have a payment plan?
We currently offer QuadPay and ShopPay options during checkout so you can split your payments.
What is your return and exchange policy?
We want you to love your purchase and offer a 60-day Satisfaction Guarantee. You can return or exchange your purchase for any reason during that time frame. We will pay for the return shipping for all exchanges, however, there is a $20 processing fee for all returns for refunds.
What do you do with returned pillows?
Returned pillows are donated or recycled.
Shipping
Where do you ship?
We currently ship within the United States.
How do you normally ship your orders?
We use UPS SurePost for the majority of the shipments. UPS takes care of the majority of the movement then turns the package over to USPS for the final delivery.
How much is shipping?
Standing shipping is $8.99 for all orders under $120. Anything $120 and above is on us! We also won't charge shipping for exchanges.
Materials
What is in the foam?
Our high-quality foam is made of viscoelastic polyurethane and carbon fibers.
What is the pillowcase made from?
The pillowcase is made out of polyester and spandex.
What is the cover made from?
Our quilted cover is made from polyester.
Our Company
Where is your company located?
Pillow Cube is located in Utah.
Where can I follow you on social media?
You can follow us on Facebook, Twitter, and Instagram!