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Frequently Asked Questions

You've got Q's, we've got A's

Size & Fit

How do I know which size to order?
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Take our sizing quiz to find the perfect fit for you! If you need further assistance, reach out to our support specialists at support@pillowcube.com.

Does this work for CPAP users?
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The Pillow Cube Classic is one of the best pillows for CPAP users. You can see how it’s helped on our Trustpilot page.

“What if I sleep on my back?”
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While the Pillow Cube was specifically designed for side sleepers, we have heard from some side/back sleepers that they enjoy the pillow too! But all in all, the pillow is intended for side sleepers.

What kind of pillowcase fits on the Pro?
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Pillowcases made specifically for the Pillow Cube Pro. You can also use a regular queen or king sized pillowcase!

What are the dimensions of the Classic Pillow Cube?
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The Classic Pillow Cube is 12” deep by 12” long by the height you select. The Classic is currently available in 5” and 6” heights.

Payment & Returns

Do you have a payment plan?
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We currently offer QuadPay and ShopPay options during checkout so you can split your payments.

What is your return and exchange policy?
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We want to make it as easy as possible for you if things aren’t working out with your new pillow! If you find that you need a different size, or if your pillow was damaged during shipping, we would be happy to exchange your product. If the pillow just isn't for you, we can help with a refund. All we ask is that you request an exchange or refund within 60 days of your initial purchase. Just click Pillow Cube Exchanges and Returns to begin the process.

What do you do with returned pillows?
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Returned pillows are donated or recycled.

Shipping

Where do you ship?
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We currently ship within the United States.

How do you normally ship your orders?
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We use FedEx or DHL SmartMail for most of our orders. With DHL SmartMail, DHL takes care of the majority of the movement and then turns the order over to USPS for final delivery.

How much is shipping?
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Standard shipping is free for orders over $125 within the 48 contiguous United States! For orders less than $50, the standard shipping rate is $4.99. For orders between $50 and $125, the standard shipping rate is $9.99. The shipping rates are calculated based on the subtotal, after all discounts have been applied. Expedited shipping is $30 per pillow. Please allow one business day for processing, followed by delivery in 2 business days. Due to the high shipping costs to Hawaii and Alaska, the shipping rate for those two states is $35.00.

Materials

What is in the foam?
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Our high-quality foam is made of viscoelastic polyurethane and carbon fibers.

What is the pillowcase made from?
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The pillowcase is made out of polyester and spandex.

What is the cover made from?
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Our quilted cover is made from polyester.

Our Company

Where is your company located?
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Pillow Cube is located in Utah.

Where can I follow you on social media?
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You can follow us on Facebook, Twitter, and Instagram!