NEED HELP?

FAQ

WHAT IF I SLEEP ON MY BACK?

While Pillow Cube products were specifically designed for side sleepers, we have heard from some side/back sleepers that they enjoy them too! But all in all, our pillows, such as the Sidekick and Side Cube pillows, are intended for side sleepers.

Check out the Cross Sleeper Pillow if you find you roll from your back to side during your snooze.

Our Pillow Cube Mattress has also gotten outstanding reviews from every kind of sleeper. Try it today!

WHAT SIZE PILLOW CUBE DO I NEED?

Most people prefer the Standard (5") size pillow, but here's the size guide so you can see for yourself. Watch our sizing guide video below for specifics.

  • 5'3" or shorter or very narrow shoulders = THIN (4")
  • 5'4" - 6'3" or average shoulders = STANDARD (5")
  • 6'3" or taller or wider shoulders = THICK (6")

Take our SIZING QUIZ to get the perfect size just for you!

If the size you got didn't quite align your spine we're happy to EXCHANGE your pillow for you.

PILLOW DIMENSIONS + SPECS

SIDE CUBE/SIDE CUBE ICE

12" X 24" X 5"

SIDE CUBE DELUXE

Regular - 14" X 28" X 5"
Thick - 14" X 28" X 6"
Thin - 14" X 28" X 4"

KNEE CUBE: With contour cuts to provide support and alignment for your lower back and prevent pressure on your hips, knees, and ankles

12" X 18" X 5"

TRAVEL CUBE

12" X 18" X 5"

MATTRESS DIMENSIONS + SPECS

Width x Length x Height

California King - 72 x 84 x 12
King - 76 x 80 x 12
Queen - 60 x 80 x 12
Full - 54 x 75 x 12
Twin XL - 38 x 80 x 12
Twin - 38 x 75 x 12

WHAT KIND OF FRAME DO I NEED FOR THE MATTRESSES?

Mattresses have been designed to be used on foundations with solid support with little or no give. This includes slatted wood or metal foundations, with slats no more than 4″ apart, wood or metal box foundations, and/or solid wood or metal platforms.

HOW DOES THE MATTRESS GET SHIPPED?

Your new mattress is probably the coolest thing you'll ever get in the mail! It is shipped by Fedex and comes in a super sweet vacuum sealed case that is rolled up to fit just right in our custom box. Open it and get some cool time lapse videos of it expanding to its full height!

Here are specifics on the package you'll receive:

KING:
Weight - 135 lbs
Length - 45 in
Width - 18.5 in
Height - 18.5 in

Queen:
Weight - 117 lbs
Length - 45 in
Width - 18.5 in
Height - 18.5 in

Twin XL:
Weight - 70 lbs
Length - 42 in
Width - 15 in
Height - 15 in

HOW LONG DOES IT TAKE TO SHIP?

Our processing time is 1 - 2 business days.
Once shipped, delivery is expected (but not guaranteed) within 5 - 7 business days.

See our Shipping Policy page for full details

WHERE DO YOU SHIP?

We currently only ship within the United States. See our Shipping Policy page for more details.

TRACK AN ORDER

Check your email. We’ll email updates as we process your order, including carrier tracking details for shipped orders. Check your Promotions and/or Spam folders if you did not receive one.

Tracking information can take up to 24 hours to appear after your item ships.

You can also check the status of an order at any time by logging into your account at the top right of pillowcube.com (look for the person icon in the top right, then click "Log in").

The majority of our orders are sent using FedEx and USPS.

If you did not receive your order number via email within 48 hours of purchase, please contact customer service.

See our Shipping Policy page for full details.

RETURN - MATTRESS

Mattress not as comfy as you thought it would be? Before you return...

GIVE IT A CHANCE

While most people notice an immediate benefit when using one of the Pillow Cube Mattresses, some find that it takes a few nights of sleeping on one to get used to the new size, shape, and support. We do ask that you try to sleep on the mattress for at least 90 days and see if your body thanks you.

If it STILL is just not the right fit for you, you can get a refund up to 100 nights after purchase. See Warranty page for more details.

I JUST WANT TO RETURN

If after applying these troubleshooting tips you have determined that you still need to return or exchange your mattress, please fill out this form and someone from our team will be reaching out to you within 1 business day.

Please note you will need:

  • You'll need your order number and email used to purchase.
  • Refund timeline varies depending on the item. See your item details for specifics.
  • Returns and exchanges are only available within the 48 contiguous United States of America.

RETURN - PILLOWS

Pillow not as comfy as you thought it would be? Before you return...

WRONG SIZE?

If the size you got didn't work for you try going up or down a size. Most people prefer the Standard (5") size pillow, but here's the size guide so you can see for yourself. Watch our sizing guide video below for specifics.

  • 5'3" or shorter or very narrow shoulders = THIN (4")
  • 5'4" - 6'3" or average shoulders = STANDARD (5")
  • 6'3" or taller or wider shoulders = THICK (6")

If the size you got didn't quite align your spine we're happy to EXCHANGE your pillow for you.

GIVE IT A CHANCE

While most people notice an immediate benefit when using the Pillow Cube, some find that it takes a few nights of sleeping on the Pillow Cube to get used to the new size, shape, and support. If you can, try sleeping on it for at least a week and see if your body thanks you.

If it STILL is just not the right fit for you, you can get a refund up to 60 nights after purchase.

I JUST WANT TO RETURN

If after applying these troubleshooting tips you have determined that you still need to return or exchange your pillow, please visit our RETURNS AND EXCHANGES PORTAL to begin your return. Please note:

  • You'll need your order number and zip code/email used to purchase.
  • Refund timeline varies depending on item. See your item details for specifics.
  • Returns and exchanges are only available within the 48 contiguous United States of America.
  • Your refund will be processed, minus any shipping costs that you paid at the time of your purchase.
  • There is a $15 return shipping fee, unless Re:do was purchased at checkout for $3.98, you will receive free shipping.

WHAT IS RE:DO?

When you purchase Re:do, return shipping is free and you will receive a full refund minus any shipping fees that were paid at the time of purchase.

WHY AM I BEING CHARGED FOR A REFUND IF I PURCHASED WITH RE:DO?

Your refund is minus any shipping fees that were paid at the time of purchase. Please read more about our return policy.

I RECEIVED WHAT I THINK IS MY PILLOW, BUT IT LOOKS LIKE A ROLLED UP BURRITO/JELLY ROLL:

Other than the fact that now you want to eat a burrito, please do not eat (or feed) your pillow. Gently remove the plastic covering and once the seal is broken, watch the magic! Your pillow is compressed for shipping and will start to expand before your very eyes.

FOAM NOT EXPANDING

It can take 24-48 hours for the foam to fully expand. It is best to remove the quilted/ice cube cover from the pillow during this time.

If you have waited 24-48 hours for the foam to expand and it is still not expanded please email our customer support team at [email protected]. Please include a picture of the foam and we can get your pillow exchanged as fast as possible!

CAN I WASH MY PILLOW?

The foam core of your pillow is NOT washable. Memory foam does NOT like water. For more care information, please visit https://www.pillowcube.com/blogs/side-sleeping-articles/proper-care-and-feeding-instructions

COUPON CODE

If you forget to apply a discount code at checkout, we are able to apply the discount code only up to 12 hours after placing the order. Only one code can be used on a purchase. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been shipped.

PILLOW SIZING GUIDE

Not sure what size pillow to get? Watch this!

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