NEED HELP?

FAQ

WHAT IF I SLEEP ON MY BACK?

While Pillow Cube products were specifically designed for side sleepers, we have heard from some side/back sleepers that they enjoy them too! But all in all, our pillows, such as the Sidekick and Side Cube pillows, are intended for side sleepers.

Check out the Cross Sleeper Pillow if you find you roll from your back to side during your snooze.

Our Pillow Cube Mattress has also gotten outstanding reviews from every kind of sleeper. Try it today!

WHAT SIZE PILLOW CUBE DO I NEED?

Most people prefer the Standard (5") size pillow, but here's the size guide so you can see for yourself. Watch our sizing guide video below for specifics.

  • 5'3" or shorter or very narrow shoulders = THIN (4")
  • 5'4" - 6'3" or average shoulders = STANDARD (5")
  • 6'3" or taller or wider shoulders = THICK (6")

Take our SIZING QUIZ to get the perfect size just for you!

If the size you got didn't quite align your spine we're happy to EXCHANGE your pillow for you.

PILLOW DIMENSIONS + SPECS

SIDEKICK/SIDEKICK ICE CUBE

Regular - 12 X 12 X 5

Thick - 12 X 12 X 6

SIDE CUBE/SIDE CUBE ICE

Regular - 12 X 24 X 5

Thick - 12 X 24 X 6

Thin - 12 X 24 X 4

CROSS SLEEPER: These have a scooped center to cradle your head when back sleeping and cooling channels along the top to eliminate hot spots when side sleeping

Regular - 12 X 24 X 5

Thick - 12 X 24 X 6

Thin - 12 X 24 X 4

KNEE CUBE: With contour cuts to provide support and alignment for your lower back and prevent pressure on your hips, knees, and ankles

12 X 24 X 5

MATTRESS DIMENSIONS + SPECS

Width x Length x Height

California King - 72 x 84 x 12
King - 76 x 80 x 12
Queen - 60 x 80 x 12
Full - 54 x 75 x 12
Twin XL - 38 x 80 x 12
Twin - 38 x 75 x 12

WHAT KIND OF FRAME DO I NEED FOR THE MATTRESSES?

Mattresses have been designed to be used on foundations with solid support with little or no give. This includes slatted wood or metal foundations, with slats no more than 4″ apart, wood or metal box foundations, and/or solid wood or metal platforms.

HOW DOES THE MATTRESS GET SHIPPED?

Your new mattress is probably the coolest thing you'll ever get in the mail! It is shipped by Fedex and comes in a super sweet vacuum sealed case that is rolled up to fit just right in our custom box. Open it and get some cool time lapse videos of it expanding to its full height!

Here are specifics on the package you'll receive:

KING:
Weight - 135 lbs
Length - 45 in
Width - 18.5 in
Height - 18.5 in

Queen:
Weight - 117 lbs
Length - 45 in
Width - 18.5 in
Height - 18.5 in

Twin XL:
Weight - 70 lbs
Length - 42 in
Width - 15 in
Height - 15 in

HOW LONG DOES IT TAKE TO SHIP?

Our processing time is 1 - 2 business days.
Once shipped, delivery is expected (but not guaranteed) within 5 - 7 business days.

See our Shipping Policy page for full details

WHERE DO YOU SHIP?

We currently only ship within the United States. See our Shipping Policy page for more details.

TRACK AN ORDER

Check your email. We’ll email updates as we process your order, including carrier tracking details for shipped orders. Check your Promotions and/or Spam folders if you did not receive one.

Tracking information can take up to 24 hours to appear after your item ships.

You can also check the status of an order at any time by logging into your account at the top right of pillowcube.com (look for the person icon in the top right, then click "Log in").

The majority of our orders are sent using FedEx and USPS.

If you did not receive your order number via email within 48 hours of purchase, please contact customer service.

See our Shipping Policy page for full details.

RETURN - MATTRESS

Mattress not as comfy as you thought it would be? Before you return...

GIVE IT A CHANCE

While most people notice an immediate benefit when using one of the Pillow Cube Mattresses, some find that it takes a few nights of sleeping on one to get used to the new size, shape, and support. If you can, try sleeping on it for at least a week and see if your body thanks you.

If it STILL is uncomfortable, you can get a refund up to 100 nights after purchase. See Warranty page for more details.

I JUST WANT TO RETURN

If after applying these troubleshooting tips you have determined that you still need to return or exchange your mattress, please contact our customer service team at support@pillowcube.com
Please note, before emailing:

  • You'll need your order number and zip code/email used to purchase
  • You may request an exchange or a refund within 100 nights of your initial purchase
  • Returns and exchanges are only available within the 48 contiguous United States of America (not Alaska or Hawaii)

RETURN - PILLOWS

Pillow not as comfy as you thought it would be? Before you return...

WRONG SIZE?

If the size you got didn't work for you try going up or down a size. Most people prefer the Standard (5") size pillow, but here's the size guide so you can see for yourself. Watch our sizing guide video below for specifics.

  • 5'3" or shorter or very narrow shoulders = THIN (4")
  • 5'4" - 6'3" or average shoulders = STANDARD (5")
  • 6'3" or taller or wider shoulders = THICK (6")

If the size you got didn't quite align your spine we're happy to EXCHANGE your pillow for you.

GIVE IT A CHANCE

While most people notice an immediate benefit when using the Pillow Cube, some find that it takes a few nights of sleeping on the Pillow Cube to get used to the new size, shape, and support. If you can, try sleeping on it for at least a week and see if your body thanks you.

If it STILL is uncomfortable, you can get a refund up to 60 nights after purchase.

I JUST WANT TO RETURN

If after applying these troubleshooting tips you have determined that you still need to return or exchange your pillow, please visit our RETURNS AND EXCHANGES PORTAL to begin your return. Please note:

  • You'll need your order number and zip code/email used to purchase
  • You may request an exchange or a refund within 60 nights of your initial purchase
  • Returns and exchanges are only available within the 48 contiguous United States of America

RETURN - OTHER

Side sleep helper not as comfy as you thought it would be? Before you return...

GIVE IT A CHANCE

While most people notice an immediate benefit when using one of Pillow Cube's products , some find that it takes a few nights of sleeping to get used to the new size, shape, and support. If you can, try sleeping on your item(s) for at least a week and see if your body thanks you.

EXCHANGE IT

Location, location, location... Sometimes you just need the right product in the right place.

We're always happy to EXCHANGE your items for you. If the pillow didn't help, maybe one of our mattresses, specifically designed for side sleepers, will. Or maybe you're in need of a Knee Cube pillow which helps get rid of that uncomfortable knee touching feeling. We also have Sleep Cubezzz which are supplements that help you fall asleep faster and stay asleep.

If none of THAT works, you can always get a refund. Either way, we just want to be sure you get that good night's sleep you've been needing. Refund timeline varies depending on item. See your item details for specifics.

I JUST WANT TO RETURN

If after applying these troubleshooting tips you have determined that you still need to return or exchange your item(s), please visit our RETURNS AND EXCHANGES PORTAL to begin your return. Please note:

  • You'll need your order number and zip code/email used to purchase
  • Refund timeline varies depending on item. See your item details for specifics
  • Returns and exchanges are only available within the 48 contiguous United States of America

See Warranty page for more details.

PILLOW SIZING GUIDE

Not sure what size pillow to get? Watch this!

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